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General conditions

Privacy policy

Legal Notice

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

Cookies Policy

Last updated: September 14, 2025

Hospitri LLC (“Hospitri,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website and booking platform (the “Platform”) to enhance user experience, enable core functionality such as bookings and payments, analyze performance, and support marketing activities.

This Cookies Policy explains what cookies are, how and why we use them, and how users can manage their preferences.

1. What Are Cookies?

Cookies are small data files stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences and actions over time to improve your experience.

Cookies may be set by the site you are visiting (first-party cookies) or by third-party services that the website integrates with (third-party cookies).

2. Types of Cookies We Use

a. Essential Cookies

These cookies are strictly necessary for the Platform to operate properly. They enable functionality such as:

Secure login and session management
Booking a stay at a Hospitri-listed property
Payment processing via Stripe
Navigation and access to secure areas

Disabling these cookies may affect the functionality of the Platform and prevent you from completing reservations or transactions.

b. Performance and Analytics Cookies

These cookies help us understand how visitors use our Platform. They collect anonymized data on usage patterns, such as:

Pages visited and time spent on the site
Click-through rates and session paths
Device and browser types

We use tools like Google Analytics to collect this data to improve site performance and user experience.

c. Functional Cookies

Functional cookies allow the Platform to remember your preferences and settings, such as:

Language or region selection
Remembering login credentials
Customizations to the user interface

These cookies improve usability and personalize your experience.

d. Marketing and Advertising Cookies

These cookies may be used—only with your consent—to deliver relevant advertising on third-party platforms. They track browsing activity to help us:

Show you targeted ads across web and social platforms
Measure the effectiveness of our campaigns

We may use tools such as Meta Pixel, Google Ads, and others for this purpose.

3. Third-Party Cookies

We integrate with trusted third-party providers who may place cookies on your device when you interact with their services on our Platform. These include:

Stripe for secure payment processing
Google Analytics for performance and usage tracking
Meta (Facebook/Instagram) for remarketing campaigns

We do not control these cookies. Please refer to the respective privacy and cookie policies of these third parties for more information.

4. Your Choices and Cookie Management

You can manage or disable cookies through:

Your browser settings (e.g., Chrome, Firefox, Safari)
Opt-out features provided in our cookie consent banner
Third-party opt-out portals (e.g., https://optout.aboutads.info)

Please note that disabling essential cookies may affect the functionality of the Platform and limit your ability to use key features, such as completing a reservation or processing payments.

5. Changes to This Policy

We may update this Cookies Policy from time to time to reflect legal changes or operational updates. The “Last Updated” date at the top of this page will be revised accordingly.

We encourage you to review this page periodically to stay informed about our cookie practices.

6. Contact Us

If you have any questions or concerns about our use of cookies or your privacy rights, please contact us:

Hospitri LLC

Email: admin@hospitri.com

Website: www.hospitri.com

Click here to change your cookie settings.

Privacy Policy

Last updated: September 14, 2025

Hospitri LLC (“Hospitri,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of all users who access our website and booking platform (the “Platform”), including property owners, guests, and visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with the Platform. By using our services, you agree to the practices described below.

1. Who We Are

Hospitri LLC is a property technology company based in Puerto Rico. We provide software and operational support that enables property owners to manage and rent vacation and short-term rental units directly to guests. While we facilitate bookings and payment processing, the properties are owned and operated by independent clients of Hospitri.

2. Information We Collect

We collect the following categories of personal data, depending on how you interact with our Platform:

a. Information You Provide Directly

Full name
Email address
Phone number
Booking details (dates, number of guests, preferences)
Payment information (processed via Stripe)
Messages or inquiries you send through the platform

b. Information We Collect Automatically

IP address
Browser type and version
Device information
Pages visited and interactions on the site
Cookies and usage data (see our Cookies Policy)

c. Information from Third Parties

Payment status and verification from Stripe
Analytics data from tools such as Google Analytics or Meta Pixel
Identity verification (if applicable)

3. How We Use Your Information

We use your information for the following purposes:

To process and confirm bookings
To enable secure payment transactions via Stripe
To communicate with you about your reservation
To provide customer support and respond to inquiries
To personalize and improve user experience on the Platform
To detect and prevent fraudulent activity or misuse of the Platform
To comply with legal obligations and enforce our terms

We do not sell your personal data to third parties.

4. How We Share Your Information

We only share your personal data in limited circumstances:

With Property Owners: Your booking details (name, dates, guest info) are shared with the owner or manager of the property you booked.
With Third-Party Service Providers: Such as Stripe (for payment processing), analytics tools, and customer service platforms. These providers are contractually obligated to protect your data.
With Legal Authorities: When required to comply with legal obligations, court orders, or law enforcement requests.
In a Business Transfer: If Hospitri is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that process.

5. Data Retention

We retain your data only as long as necessary to:

Fulfill the purpose for which it was collected
Comply with our legal and contractual obligations
Enforce our terms and protect our rights

Data is securely deleted or anonymized when no longer needed.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request that inaccurate data be corrected
Deletion: Request that your data be deleted
Objection: Object to certain data uses, such as marketing
Restriction: Request limitations on how we process your data
Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at privacy@hospitri.com. We may request verification of your identity before processing your request.

7. International Data Transfers

Hospitri is based in Puerto Rico, United States. If you are accessing the Platform from outside the U.S., your information may be transferred to and processed in the U.S. or other countries where our service providers operate. We take measures to ensure adequate data protection regardless of location.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, access controls, secure hosting environments, and third-party audits where applicable.

However, no system can be 100% secure. Users are responsible for maintaining the security of their login credentials and should report any suspicious activity to us immediately.

9. Children’s Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal data from individuals under 18. If we learn that we have unintentionally collected data from a minor, we will take steps to delete it.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The “Last Updated” date at the top of this page will be revised accordingly.

We encourage you to review this page each time you use the Platform.

11. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your data, please contact:

Hospitri LLC

Attn: Privacy Team

Email: admin@hospitri.com

Website: www.hospitri.com

Legal Notice

Last updated: September 14, 2025

This website and booking platform (the “Platform”) is owned and operated by Hospitri LLC, a limited liability company registered in the Commonwealth of Puerto Rico, United States.

By accessing and using this Platform, you agree to the terms outlined in this Legal Notice, as well as our Terms of Service, Privacy Policy, and Cookies Policy.

2. Hosting and Payment Infrastructure

This Platform is hosted by a secure third-party provider and utilizes Stripe for payment processing. All financial transactions made through the Platform are handled in accordance with Stripe’s privacy and security policies.

3. Intellectual Property

All content on this Platform—including but not limited to text, images, branding, logos, databases, designs, and software—is the intellectual property of Hospitri LLC or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any part of the Platform’s content for commercial purposes without prior written consent.

4. Limitation of Liability

Hospitri LLC acts as a facilitator between property owners and travelers, offering software and services to support direct bookings, payment processing, and operational coordination. Hospitri LLC is not the owner of the listed properties and does not assume liability for:

The accuracy of property descriptions or amenities
The conduct of guests or property owners
Cancellations, damages, or disputes arising from reservations

While we make every effort to ensure the reliability of the Platform, Hospitri LLC shall not be held liable for:

Interruptions or bugs on the Platform
Data loss or corruption
Delays in communication caused by third-party services
Damages resulting from unauthorized access or cyberattacks

5. Applicable Law and Jurisdiction

This Legal Notice and any disputes arising from the use of this Platform shall be governed by the laws of the Commonwealth of Puerto Rico, without regard to its conflict of law principles.

Any legal action or proceeding shall be submitted to the exclusive jurisdiction of the courts of San Juan, Puerto Rico.

6. Contact

For any legal or compliance-related inquiries, please contact:

Hospitri LLC

Attn: Legal Department

Email: Admin@hospitri.com

Website: www.hospitri.com

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